POLICY
Back to hubFinal-sale rules for custom products, issue reporting, limited warranty coverage, cancellations, and refund exclusions.
Last updated: 2026-03-07
Section 01
Customized, personalized, made-to-order, or specially produced items are final sale and are not eligible for return, exchange, or refund once production has started. This includes products engraved with customer-submitted text, images, or design specifications, customer-approved production files, and orders affected by customer-submitted spelling, date, naming, or image-quality errors.
Section 02
If Customeeze offers non-custom, non-personalized items, returns may be accepted only when approved by us in writing, the item is unused and in original condition, and the return request is made within the applicable return window. Shipping fees remain non-refundable unless required by law.
Section 03
Customers must inspect orders upon delivery. If an item arrives visibly damaged or defective, contact Customeeze within 5 calendar days of delivery and provide the order number, clear photos of the item, clear photos of the packaging, and a description of the issue. Failure to report shipping or product issues promptly may affect eligibility for review or remedy.
Section 04
Customeeze provides a limited 30-day warranty from the date of delivery for internal crystal damage only, such as inner cracks or comparable internal defects that are reasonably determined by Customeeze to result from workmanship or material issues. This warranty does not cover external chips, scratches, surface cracks, drops, impact damage, misuse, abuse, neglect, unauthorized modifications, customer-approved personalization outcomes, normal wear, or minor material variations that do not materially affect intended use.
Section 05
If Customeeze determines that a claim is covered, we may, at our sole discretion, replace the item, repair it if feasible, issue store credit, or provide another commercially reasonable remedy. Refunds are not guaranteed and will be issued only where Customeeze determines they are appropriate or where required by law. We may require return of the original item and supporting photos, videos, or other documentation before approving any remedy.
Section 06
Orders may be canceled only before production, engraving, personalization, or fulfillment begins. Once production has started, the order cannot be canceled. Shipping charges, expedited shipping fees, custom products, customer-content errors, carrier delays, and refused or undeliverable orders caused by customer-provided address issues are generally non-refundable.
Section 07
Customers agree to contact Customeeze first to attempt to resolve an issue before filing a chargeback or payment dispute. False or abusive chargeback claims may be challenged with order records, proofs, approvals, communications, and delivery confirmation. For support regarding an order, contact [email protected].
